Terms of Service

1. Who we are and what this agreement includes

1.1 Operator.

• 点点DianDian ("DianDian", "we", "us" or "our") is an in-person social events service. It is offered through diandianevent.com and the DianDian app.
• The operator is Yejun Tu, operating as DianDian. DianDian is a sole proprietorship registered in British Columbia ("BC") (registration no. FM1118813) and based in Vancouver.
• In these terms, "DianDian", "we" and "us" mean the operator carrying on business as DianDian. They also mean any entity that takes over the business under Section 18.4.

1.2 What the agreement includes. Your agreement with us (the "Agreement") is made up of:

• (a) these Terms of Service;
• (b) our Community Guidelines, including the safety requirements and safety tips in them;
• (c) the information and rules we state for a specific event on the website and in the app, such as its time, fee, eligibility conditions, deadlines (see Section 6.1) and outdoor notes, and, when you subscribe, the plan, price, billing period and discount terms shown on the website, in the app and on the payment page;
• (d) any risk acknowledgment you tick for an Outdoor and Physical Activity (see Sections 6.5, 6.8 and 7.4.6); and
• (e) the booking confirmation emails and subscription confirmation emails we send you.

Our Privacy Policy explains how we handle your personal information. It is not part of this Agreement, but you consent to our handling your personal information as it describes.

1.3 Definitions. In this Agreement:

• "you" means the person who creates a DianDian account, or who books or attends a DianDian event.
• "Activity" means any event, session or service you book or attend through DianDian, on any date, including special events and Outdoor and Physical Activities. For Sections 7 and 8, an Activity also includes travel directly to and from it, and gathering before it and dispersing after it.
• "Outdoor and Physical Activity" has the meaning in Section 7.4.1.
• "Venue" means the place where an Activity is held. This includes businesses such as restaurants, cafés, tea rooms and bars. It also includes public places such as parks, the seawall, trails, beaches and streets.
• "Activity Partner" means an independent third party, other than a Venue, that provides services for an Activity. Examples: a craft studio or an instructor.
• "participants" means the people attending the same Activity. An Activity may be split into several groups.
• "your group" means the participants placed in the same group as you.
• "Service" means the DianDian website and app and their features (such as the event chat, icebreaker games and subscription), and the event-organizing services we provide.

1.4 How you accept.

• When you sign up, book, subscribe or accept a new version, you sign and accept this Agreement electronically by ticking the box to accept it, or by tapping a button that the page tells you means you accept it.
• Under BC's Electronic Transactions Act, this has the same effect as signing on paper.
• Each time you accept, we keep a record of your acceptance, such as the document versions, the wording shown to you, the language and when you accepted (see our Privacy Policy).

2. What we do — and what we do not

2.1 What we do. DianDian:

• plans events;
• chooses, books and liaises with Venues, and with Activity Partners where needed;
• uses the profile you fill in to group people who are likely to get along;
• provides event features on the website and in the app, such as the event chat and icebreaker games; and
• handles bookings, payments, rescheduling and cancellations.

Our service is organizing and arranging Activities. We do not run, lead or supervise them on site.

2.2 DianDian does not send anyone to Activities.

• DianDian does not send anyone to any Activity to run, lead, supervise or provide services at it. That means no staff, host, guide, leader, coach, first aider or security. Participants run the Activity themselves.
• Someone connected with DianDian, including the operator or a creator we invite, may sometimes attend as an ordinary participant, or take photos or video at an Activity under Section 12. If so, they do not provide any service or look after anyone on DianDian's behalf.
• While an Activity is happening, we cannot step in, look after anyone or deal with anything that comes up.

2.3 Venues and Activity Partners. Venues and Activity Partners are independent businesses. DianDian does not own, operate or control them, and their staff are not DianDian's employees or agents.

• The Venue is responsible for preparing and serving food and drinks, including alcoholic drinks. It is also responsible for hygiene, allergen handling and food safety, and for the safety of its premises and facilities.
• For craft and other special events, the Activity Partner is responsible for its tools, materials, equipment and instruction.
• DianDian does not provide, serve or sell any food, drinks or alcohol to participants. Licensed Venues serve alcohol under their liquor licence and the law of the province where they operate.
• Public places are managed by public bodies such as cities and park boards (see Section 2.8).

2.4 No background checks or verification.

• DianDian does not run criminal record or any other background checks, does not check ID, and does not verify whether the information participants give us is true.
• We ask participants to use their real names, but we do not verify them.
• Placing someone in your group is not a statement or promise about their identity, background, character or safety.
• Use your own judgment whenever you meet or deal with anyone.

2.5 No guarantees about groups. We put groups together using the profiles people fill in, and we try to place people who are likely to get along. We do not guarantee any of the following:

• Group size and members. People may cancel, switch dates or not show up, and others may join from the waitlist (see Section 6.12), so both the number of people and who they are may change.
• Group mix. This includes gender, age and industry.
• New faces. You may not meet new people every time.
• Getting along. You may not get along with anyone, or form a friendship or any other relationship. This applies at every event, including events with entry conditions such as events for people who are single.

2.6 Event information is a guide only.

• Information we provide, such as venue descriptions, price-level indicators, menus, opening hours, routes, distances, paces and durations, is a guide only and may change.
• Images on the website, in the app and in our marketing may be stock photos, illustrations or AI-generated images, labelled where platforms require it. Such images are not photos of DianDian events, and they do not show the actual venue, food or participants.
• Some English, Korean and Japanese event content is machine-translated. The fee amounts and deadlines listed on the website and in the app before you book or pay, and in the booking confirmation email, are filled in by our system from that event's settings, and our system does not machine-translate outdoor notes. If translated content differs from the original Chinese, the original Chinese prevails.

2.7 Private arrangements between participants.

• DianDian is not a party to any arrangement between participants.
• An Activity ends at the end time we state for it. Travelling directly home and dispersing afterwards are still part of the Activity for Sections 7 and 8.
• Anything else that happens afterwards is a private arrangement between the people involved, not a DianDian Activity. Examples: going on somewhere else, travelling together, meeting privately, lending money or doing business. DianDian does not organize, supervise or take responsibility for it, and Section 7.7(b) applies to it.

2.8 Public places. Outdoor Activities may take place in public places such as parks, the seawall, trails, beaches or streets.

• DianDian does not own, occupy, control or maintain these places. Any visit we make to plan a route is for planning only. It is not a safety inspection and does not mean the place is safe.
• We are not responsible for their surfaces, lighting, facilities or signs, or for members of the public, vehicles, animals or natural conditions.

2.9 Accessibility. If you have accessibility or other special needs, please email us before booking. We will try to help, but we cannot guarantee that a Venue or Activity will meet them.

3. Eligibility

3.1 19 or older.

• You must be 19 or older to sign up, book or attend. That is the age of majority in BC, and the legal drinking age in both BC and Ontario.
• We check your age from the month and year of birth you give us when you sign up and each time you book. If we cannot confirm from them that you are 19 or older, you cannot sign up or book until we can.
• We may ask you for ID to confirm your age at any time.
• If we find you are under 19, we will close your account, cancel your upcoming bookings and refund them.
• You are responsible for any loss caused by misstating your age.

3.2 Personal use.

• You have full legal capacity to enter into contracts.
• You use DianDian as an individual consumer, not on behalf of a business or organization.
• You do not use DianDian for any commercial purpose.

3.3 Your promises. When you sign up, and each time you book, you promise all of the following:

• (a) You have never been convicted of a violent, sexual, harassment, stalking or fraud offence, or of an offence involving a minor. You are not required to register as a sex offender.
• (b) There is no protection order, restraining order or no-contact order currently in force against you.
• (c) DianDian has not previously closed your account, unless we have agreed in writing that you may sign up again.
• (d) You do not pose a risk to the safety of other participants.

If any of this changes after you sign up, stop using DianDian and email us.

3.4 Accurate information; one account per person.

• Use your real name and an email address you check.
• Give accurate information and keep it up to date.
• You may have only one account.
• Do not impersonate anyone, and do not lend, share, sell or transfer your account.

3.5 Eligibility conditions for some events. Some events are open only to people who meet certain conditions, for example events for women, events for people who are single, or events for a particular age range. The conditions are stated before you book. We set these conditions so that people feel more at ease in particular social settings (for example, events for women), or so that an event matches its theme (for example, events for people who are single).

• By booking, you confirm that you meet them.
• We may ask you to confirm this. If you do not meet the conditions, we may cancel the booking and give you a full refund.
• Deliberate misstatements may also be dealt with under Section 10.

3.6 Everyone must book for themselves.

• Spots are allocated, and groups are formed, per person.
• Everyone who attends must sign up with their own account, accept this Agreement and book.
• Do not bring anyone who has not booked, including friends, family or children. Do not bring pets.
• You are responsible for the consequences of bringing anyone with you.

3.7 If you no longer qualify. If you stop meeting any requirement in this Section, stop using DianDian. We may suspend or close your account under Sections 10 and 15.

4. Your account

4.1 Signing up. To sign up, you must complete the verification we require and fill in the required profile fields.

4.2 Account security.

• Keep your password safe and do not share it.
• Anything done through your account is treated as done by you.
• If you think someone else is using your account, change your password and email us right away.
• We may temporarily restrict an account to protect it or other participants.

4.3 Electronic notices.

• You agree that we may send you the following electronically: notices, copies of contracts, and notices of changes. These may be about your account, bookings, payments, subscription or this Agreement.

• We may send them:

  • by email to the address on your account;
  • as notices on the website and in the app; and
  • by push notification, if you have turned it on.
• These notices have the same effect as notices in writing. Please keep your email address working.
• We will ask for your separate consent before sending you promotional messages, such as news about new events and offers. You can unsubscribe from them or turn them off at any time, and doing so does not affect the notices above.

5. Bookings, payment and subscription

5.1 What the fee covers.

• Your fee is an organizing fee. It does not include food, drinks or other personal spending during the event; you pay the Venue directly for those.
• The organizing fee is for organizing work such as choosing and booking venues and grouping participants. No one from DianDian attends to run or supervise the event.
• You pay the Venue directly for anything you buy there, including food, drinks and tips.
• If we state otherwise about the fee for a particular event on the website and in the app, what we state for that event applies.

5.2 When a booking is made.

• A booking is made when both of these happen:

  • you confirm your booking; and
  • for a single payment, the payment succeeds; for a subscription booking, a spot is reserved for you; or, for a free event, your booking is submitted.
• For a single payment, if the event has no spots left or is no longer open for booking by the time your payment is complete, no booking is made and we will refund you in full to your original payment method.
• Before you pay or book, we state the fee and the reschedule, cancellation and refund rules for that event.
• Each account may hold only a limited number of bookings for events that have not started yet at any one time, whatever the booking method (subscription, single payment or free booking). The limit is at least 3 bookings; the applicable limit is as shown on the website and in the app. Once you reach this limit, you may book another event only after one of those events starts or you cancel one of those bookings.
• Once your booking is made, we will email you a confirmation. That email is your copy of the contract. It names the operator, sets out the event's fee, time and reschedule, cancellation and refund rules, and links to the exact version of this Agreement you accepted, which you can save or print.

5.3 Prices and payment.

• Prices are in Canadian dollars (CAD).
• The payment page shows whether a price includes tax. If we need to charge GST or other taxes in the future, we will show them before you pay.
• A third-party payment provider (such as Stripe) processes payments. We never see or store your full card number.
• Fees for events and subscriptions are paid only through the DianDian website and app, unless we agree otherwise with you by email from the address in Section 20. DianDian is not responsible for any loss if you pay or book through any other channel, or if someone pretending to be DianDian asks you for money.

5.4 When we may refuse or cancel a booking. We may refuse a booking, or cancel a booking that has already been made and give you a full refund, if:

• you do not meet the requirements in Section 3 or the event's eligibility conditions;
• there is an obvious error in the price or the event information;
• there is a system error;
• we reasonably believe your attendance would put others' safety at risk;
• it is needed to give effect to a block (see Section 10.2); or
• when groups are formed, we cannot place you in a group that meets the event's group size requirements and price level.

Bookings cancelled because of a breach are dealt with under Section 10.5.

5.5 What the subscription includes. While your subscription is active, you can book events with your subscription without paying a fee for each one. Whether an event can be booked with your subscription is as we state for that event on the website and in the app. Subscription bookings count towards the booking limit in Section 5.2.

When we say you can join events "unlimited times each month", we mean there is no cap on the number of events you attend in a month within this limit. It does not mean every event will have a spot for you.

5.6 Automatic renewal and cancelling.

• Your subscription renews automatically for the period of the plan you chose, such as 1 month, 3 months or 12 months (the website and app show which plans are available). At the start of each period, you are charged the price of the plan you chose (for invite code discounts, see Section 5.10; for price changes, see Section 5.8).
• While subscribed, you can switch plans. Your current period runs to its end as usual, and from the next period you are charged the new plan's price for the new plan's period, with no top-up or proration. Before the new plan starts, you can undo the switch or cancel the renewal.
• For plans with a period longer than 1 month, we will remind you by email 30–60 days before each renewal date. The reminder sets out the renewal date, the renewal amount, your right to cancel and how to cancel, and states that if you do not cancel, your subscription will renew automatically and you will be charged on the renewal date.
• You can cancel the renewal at any time, before or after the renewal date, without any charge or penalty. You can cancel on the website or in the app, or by emailing us.
• After you cancel the renewal, you can keep booking until the end of the current period. You will not be charged again.
• Whatever your plan, if you cancel within 7 days after your first payment or a renewal charge and have not booked or attended any event with your subscription in that period, we will refund in full the amount you actually paid for that period.
• If your current period is longer than 1 month and began with a renewal (not the period that began when you first subscribed), you can also choose to end your subscription right away. We will refund the unused part of that period pro rata, based on the amount you actually paid for it, within 15 days of your request. Any upcoming events you booked with your subscription will be cancelled.
• Otherwise, the current period is not refunded, unless this Agreement or the law provides otherwise.
• Deleting the app does not cancel your subscription.

5.7 Failed payments.

• If a renewal payment fails, we will retry it automatically for up to two weeks. Meanwhile, you can keep booking with your subscription, and you can update your payment method on the website or in the app.
• If none of the retries succeeds within two weeks, your subscription is cancelled automatically: you will not be charged again, and you can no longer book with it.

5.8 Changes to the subscription.

• We may change the subscription price, the limits in Section 5.5, or whether a whole category of events (for example, regular events or special events) can be booked with a subscription. If you are already subscribed, a change takes effect for you only once you accept it under Section 16.3.
• We may add or withdraw subscription plans. A withdrawn plan is no longer open to new subscribers; if you are already on it, it keeps renewing on that plan until you cancel.
• If a change is to your disadvantage, you can cancel your subscription at any time without any charge or penalty.
• Changes do not affect bookings already made, or a period that has already started. If we pause or stop offering the subscription, you can keep booking with it until the end of the current period. If we cannot offer that, we will refund the unused part of the current period pro rata, based on the amount you actually paid for that period.

5.9 Questions about a charge.

• If you have a question about any charge, please email us first. Most issues are sorted out faster that way.
• If you dispute a charge with your card issuer (a chargeback), we may pause the related bookings while the dispute is resolved.
• This does not affect any of your rights under the law.

5.10 Invite codes.

• Unless an invite code says otherwise, invite codes can only be used for your first subscription, not for single-payment bookings. Each invite code's discount, the plans and number of periods it applies to (a period is one billing period of the plan you chose), its expiry date and how many times it can be used are as shown on the website, in the app and on the payment page.
• Unless an invite code says otherwise, each account can use only one invite code. Invite codes cannot be transferred or exchanged for cash.
• When the discount ends, your subscription renews at the regular price of the plan you chose. Price changes follow Section 5.8.
• If we find that an invite code is being misused, for example by opening extra accounts to get the discount again, we may refuse or cancel the discount, and later charges will be at the regular price.

6. Rescheduling, cancellations, the waitlist, no-shows and changes to events

6.1 Deadlines. Each event has the three deadlines below, all counted back from the event's start time, in the local time of the city where the event takes place:

• (a) Booking deadline: after the booking deadline, the event no longer accepts bookings, except from the waitlist under Section 6.12;
• (b) Refund cut-off: a single-payment booking is refunded only if you cancel it before the refund cut-off (Sections 6.2 to 6.4); and
• (c) Waitlist cut-off: after the waitlist cut-off, you can no longer join the waitlist or book from it (Section 6.12).

We show each event's booking deadline and waitlist cut-off on the website and in the app. For single payments, the refund cut-off is shown before you pay and in the booking confirmation email. Deadlines may differ from one event to another. We may set and change each event's deadlines; the refund cut-off that applies to your booking is set out in Section 6.2.

6.2 The refund cut-off for your booking.

• Your booking follows the refund cut-off the event had when you booked.
• If the event's refund cut-off is later relaxed (moved closer to the start), your booking follows the relaxed one. If it is tightened, your existing booking is not affected.
• If you switch dates, your booking follows the new event's refund cut-off as it stands when you switch, and the previous point then applies.

6.3 Cancelling. You can cancel your booking yourself at any time before the event starts:

• Single payments are refunded in full to the original payment method if you cancel before the refund cut-off that applies to your booking and the booking has not become non-refundable under Section 6.4. Otherwise, there is no refund.
• Subscription bookings release the spot. There is nothing to refund.
• Free bookings involve no refund.

6.4 Switching dates. You can switch your booking yourself to another date at any time before the event starts. The new date can be for any type of event, but it must be in the same city as the original event, still open for booking, one you are eligible for, and open to the booking method you used. Unless you booked with your subscription, you cannot switch to a date that costs more than the original event.

If you switch to a date that costs less, the difference is not refunded. If you then cancel before the refund cut-off that applies to your booking, your refund under Section 6.3 is the amount you originally paid.

If you switch dates after the refund cut-off that applies to your booking, that booking can never be refunded afterwards, whenever you cancel it. A subscription booking still releases the spot when cancelled.

6.5 Switching to an Outdoor and Physical Activity. If you switch to an Outdoor and Physical Activity, you will need to complete the risk acknowledgment in Section 7.4.6 when you switch.

6.6 How refunds are paid. Refunds go back to the original payment method. How long they take to arrive depends on your bank or payment provider.

6.7 No-shows, lateness, leaving early and last-minute changes.

• If you book and do not show up, there is no refund.
• Events start on time. There is no refund if you arrive late or leave early.
• Fewer people turning up than expected is not a reason for a refund.
• If you cancel or switch dates yourself after the booking deadline but before the event starts, we record how many times you do so.
• If you repeatedly cancel or switch dates after the booking deadline, or repeatedly do not show up, we may pause your ability to book.

6.8 Changes we make.

• We may change the Venue, time, route, format or grouping, for reasons including the Venue, weather, safety, permits or attendance. We will let you know as soon as we can.
• If we change the date or start time, or move the event to a clearly different area, you can email us before the event starts to cancel for a full refund. The refund cut-off does not apply.
• If we change an Activity so that it becomes an Outdoor and Physical Activity, we will ask you to complete the acknowledgment in Section 7.4.6 before it starts. If you do not, we will cancel your booking and give you a full refund.

6.9 Events we cancel. We may cancel an event at any time before it ends. This includes shortly before the start, and after the event has started. Reasons include:

• low attendance;
• bad weather, including heat, poor air quality, heavy rain, high winds, snow or ice;
• the Venue;
• safety; or
• any other reason.

If we cancel, we will email you and give you a full refund:

• subscription bookings release the spot, with nothing to refund; and
• single payments go back to the original payment method.

This applies regardless of the refund cut-off, including to bookings you switched after the refund cut-off.

6.10 Official weather warnings for outdoor events.

• An official warning may be in effect for the area on the day of an Outdoor and Physical Activity, such as a government heat, air quality, heavy rain, wind or snow and ice warning. If we have not cancelled the Activity, you can email us before the start to cancel, and we will give you a full refund.
• Whether or not there is a warning, you can decide not to go, or to stop part way, at any time. Apart from this Section and Sections 6.8 and 6.9, refunds follow Sections 6.1 to 6.7.

6.11 Your only remedy. To the fullest extent permitted by law, if we change or cancel an event, your only remedy is the refund or switch described in this Section. We are not responsible for other costs or losses you incur to attend. Examples: transportation, parking, time off work, childcare, or anything you have already spent at the Venue.

6.12 Waitlist.

• If an event is full, or its booking deadline has passed, you can join its waitlist before the waitlist cut-off. The conditions for joining are the same as for booking, and you cannot join if you have already booked that event. Joining the waitlist is free. It is not a booking and does not hold a spot for you. You can leave the waitlist at any time.
• Spots that open up before the booking deadline can be booked by anyone. Spots that open up after the booking deadline can be booked only by people on the waitlist.
• When a spot is available, we will notify people on the waitlist. Spots are usually first come, first served, but we may also hold a spot for one particular person on the waitlist. A notification does not guarantee you will get a spot.
• A booking made from the waitlist is subject to Sections 5 and 6 like any other booking: cancelling, switching dates and refunds follow the rules shown when you book. If the refund cut-off had already passed when you booked, there is no refund if you cancel later. If the event's groups have already been confirmed, we will place you in a group. Blocks still apply (Section 10.2).
• If you have not got a spot by the waitlist cut-off, your place on the waitlist ends automatically. If we cancel the event, the waitlist ends too.

8. Health, allergies, alcohol and emergencies

8.1 Health.

• If you have a health condition that could affect your participation, assess it before booking and talk to a doctor first if needed. Examples: a severe allergy, a heart or breathing condition, or pregnancy.
• For Outdoor and Physical Activities, also see Section 7.4.3.
• DianDian does not do any health screening.

8.2 Allergies and dietary needs.

• We use the allergy and dietary information in your DianDian profile only as a reference when grouping people and choosing Venues. We may pass it on to the Venue without your name. We do not guarantee that the Venue can accommodate it.
• DianDian does not prepare or serve food or drinks, and cannot guarantee that anything is free from allergens or cross-contamination.
• If you have allergies or dietary restrictions, tell the Venue directly before you order, confirm with the Venue yourself, and carry any medication you need.

8.3 Alcohol.

• Whether you drink, and how much, is entirely up to you. You are never required to drink.
• Some Activities may be held at Venues that mainly serve alcohol. Venues serve alcohol under their liquor licence and the law of the province where they operate, and each Venue decides whether to keep serving any guest.
• You are responsible for the consequences of your drinking.
• Drink in moderation and keep an eye on your drink. Never drink and drive, and arrange a safe way home in advance.
• If you are visibly intoxicated, or your drinking affects others, the Venue may ask you to leave and your fee will not be refunded. We may also pause your future bookings.

8.4 Cannabis and other substances.

• Do not attend while affected by cannabis or anything else that impairs your judgment.
• Do not use, possess or supply any illegal drugs at an Activity.

8.5 Stay home if you are sick.

• If you have a fever or other symptoms of a communicable illness, please do not attend.
• You can cancel or switch dates under Section 6.
• If the refund cut-off has passed and you would like a refund, email us. We will try to help, but we cannot promise anything.

8.6 Emergencies and first aid.

• In an emergency, call 911 first. DianDian does not send anyone to Activities and cannot provide on-site help, first aid or medical assistance.
• You agree that if you are injured, become ill or cannot communicate, people present may call 911 or emergency services for you. They may also give you first aid or arrange for you to go to hospital if they think it is necessary. People present may include other participants, Venue staff, bystanders or first responders.
• Help from them is voluntary and is not given on DianDian's behalf. DianDian is not responsible for what they do.
• You are responsible for any ambulance, medical or other costs.
• If necessary, we may give information about you to first responders or the police (see our Privacy Policy).

8.7 Tell us afterwards.

• Please email us as soon as you can, ideally within 7 days, if an injury, property damage, a safety incident or any other incident happens during or because of an Activity.
• This helps us understand what happened, keep a record and, where needed, notify the Venue or any insurer we may have.
• This does not affect any limitation period that applies to you under the law.

9. Conduct

9.1 Follow the rules. You agree to follow:

• our Community Guidelines;
• the rules of Venues and Activity Partners;
• the instructions of Venue staff;
• the rules of public places; and
• the law.

9.2 What you must not do. You must not:

• (a) Harass, sexually harass, threaten, intimidate, stalk, assault or discriminate against anyone, or keep contacting someone after they have said no.
• (b) Photograph, record or film other participants without their consent, or publish or share their names, photos, contact details, chat messages or other personal information.
• (c) Impersonate anyone, give a false identity, age or profile, or open a new account after your account has been closed.
• (d) Tamper with anyone's food or drink, or steal, defraud or extort.
• (e) Sell products or services to other participants, recruit customers, downlines or investors, proselytize, borrow money, ask for transfers, or collect contact details for commercial purposes.
• (f) Organize paid events privately, or use DianDian's name without permission.
• (g) Share event addresses, information about your group, or event chat content with anyone who has not booked.
• (h) Bring weapons or dangerous items, or use, possess or supply illegal drugs at an Activity.
• (i) Bring anyone who has not booked, minors or pets.
• (j) Leave without paying your own bill at the Venue, or damage a Venue's property.
• (k) Access or scrape the Service using bots, crawlers or other automated means; interfere with or disrupt it; get around its security measures; or reverse engineer the website or app.
• (l) Make malicious reports or invent facts.
• (m) Do anything unlawful, or anything we reasonably believe puts others' safety at risk or seriously affects their ability to enjoy an Activity.

9.3 You are responsible for your conduct.

• You are responsible for what you say and do at Activities, before and after them, and on the website, app and event chat.
• You are responsible for any loss you cause, including to other participants and Venues.

9.4 You may review us honestly. Nothing in this Agreement stops you from posting or sharing an honest review of DianDian's services, online or anywhere else.

10. Reporting, blocking, suspension and closure

10.1 Reporting.

• You can report someone on the website or in the app, or by email.
• A person will review your report as soon as we can.
• We will not tell the person you reported who made the report, unless the law requires it or it is necessary to protect someone's safety.

10.2 Blocking.

• You can block other participants, for example when you report them. They are not notified. After that, our system will not place the two of you in the same group again. You may still book the same event and be placed in different groups, or be at the same Venue.
• If you were already in the same group before blocking, you will not be moved automatically. If you do not want to attend together, you can cancel or switch under Section 6, or email us.
• You can remove a block you set up at any time. To remove a block we set up for you, email us.

10.3 No guaranteed outcome; no duty to monitor.

• Reporting and blocking are tools to help keep events safe, but we cannot promise a particular outcome. We cannot promise that someone you have blocked or reported will never be at the same Venue, at the same time, or anywhere else.
• DianDian has no obligation to screen or monitor participants' profiles, chat messages or in-person conduct, in advance or on an ongoing basis.
• Reviewing a report, acting on it or not acting on it is not a promise about anyone or anything involved.
• DianDian has no obligation to mediate or resolve disputes between participants. We may not tell the person who made a report how it was dealt with.

10.4 What we may do. We may take one or more of the steps below if you break this Agreement (including the Community Guidelines), or if we reasonably believe it is necessary to protect the safety or interests of participants, Venues or DianDian:

• remind or warn you;
• cancel your bookings;
• pause your ability to book;
• suspend or permanently close your account;
• remove content;
• report the matter to the police or other authorities.

In urgent or safety-related cases, we may act without notice. If we cancel a booking while we investigate and do not confirm a breach, we will give you a full refund.

10.5 What suspension or closure means. While your account is suspended or closed:

• (a) You cannot log in or book. You cannot sign up again with the same email, or open another account.
• (b) We may cancel your upcoming bookings. If they are cancelled because of a breach, fees are not refunded, unless the law requires otherwise.
• (c) If you are subscribed, we will cancel auto-renewal and you will not be charged again. The current period is not refunded, unless the law requires otherwise.
• (d) A closed account cannot be deleted by you. As set out in our Privacy Policy, we keep the records needed to stop you from signing up again and to deal with any disputes.

10.6 Notice and appeals.

• If we pause your ability to book, suspend or close your account, or cancel a booking because of a breach, we will email you the reason and how to appeal.
• You can appeal by email within 7 days of our notice. Explain your reasons and the facts. A person will review your appeal and tell you the outcome.

11. Event chat and your content

11.1 The event chat.

• Each group has its own event chat, which only people with a confirmed booking in the same group can see. It is open only for a period before and after the event, and the exact times are shown on the website or in the app. How chat messages are kept and deleted, and in what circumstances we look at them, are described in section 7 of the Privacy Policy.
• Do not post anything in the chat that you would not want your group to see.

11.2 The chat is not a way to get help.

• We do not watch the chat in real time, and we cannot promise messages will be delivered promptly.
• In an emergency, call 911. Do not rely on the chat, or on messaging DianDian, to get help.
• Status quick messages (for example, letting your group know you are on your way or have arrived) are only a status you send yourself. They are not location sharing or trip tracking.

11.3 Your content.

• You keep the rights to the content you submit or post on DianDian, including your profile, chat messages, feedback and reports.
• You grant us a worldwide, royalty-free, non-exclusive licence to store, copy, process, translate and display that content, to provide, maintain, protect and improve the Service, and to show it to the relevant people as described in our Privacy Policy.
• You promise that you have the right to submit the content, that it is lawful, and that it does not infringe anyone's rights.

11.4 We may filter or remove content. We have no obligation to review any content. However, we may filter out content automatically or by other means, and we may remove or hide, without notice, content that we think breaks this Agreement, is unlawful or is inappropriate.

11.5 Feedback. We may use your suggestions and feedback freely to improve the Service, without paying you. We quote your feedback when introducing DianDian only with your consent, and never by name (see section 5.2 of the Privacy Policy).

12. Photos, video and your likeness

12.1 Photos and video at Activities. DianDian, or creators we invite to collaborate with us, may take photos or video at Activities. If an Activity is to be photographed or filmed, we will say so in advance on the website and in the app, for example in its event description.

12.2 Licence to use. By accepting this Agreement, you agree that DianDian may use those photos and video on its website and app, on social media and in promotional materials, including images and audio in which you can be identified. You also agree that the creators we invite may post content made in collaboration with DianDian on their own social media accounts. You will not be paid for this.

12.3 Opting out. You may opt out of appearing in photos and video at any time: tell the person taking photos or video at the Activity, or contact us using the details in Section 20. Once you opt out:

• we and the creators we invite will not photograph or film you again, and will not publish anything new in which you can be identified;
• within 7 days after we are notified, we will take down or blur published content in which you can be identified on accounts DianDian controls, and we will ask the creators to do the same; and
• your use of the Service is not affected.

12.4 Photographing other participants. Ask other participants before you photograph, record or film them. Ask again before you post the content on social media or anywhere public. Photography and filming arranged by DianDian are governed by Sections 12.1 to 12.3.

13. Intellectual property and licence

13.1 Trademarks. "点点", "DianDian" and related names and logos are trademarks of DianDian. Do not use them without our written permission.

13.2 Ownership and licence.

• DianDian or its licensors own the website, app, icebreaker games, event descriptions, posters, text, images, designs and software, except your content.
• As long as you follow this Agreement, we grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial purposes only.

13.3 What you must not do with our content. Without our written permission, you must not:

• copy, adapt, publish or sell it, or use it commercially;
• use the icebreaker games or other content for any other event or service; or
• do anything prohibited by Section 9.2(k).

14. The Service is provided "as is"; third-party services

14.1 "As is". To the fullest extent permitted by law, the Service is provided "as is" and "as available". Except as expressly stated in this Agreement, we make no representations, warranties or conditions, express or implied, including any about:

• merchantability, fitness for a particular purpose or non-infringement;
• accuracy, completeness, security, availability or freedom from errors; and
• the quality, safety or legality of any Activity, Venue, Activity Partner or participant.

This does not affect any rights you have under the law that cannot be excluded by contract.

14.2 Availability. The website and app may be temporarily unavailable because of maintenance, updates, faults, or outages at third-party services. We will make reasonable efforts to keep the Service running, but we cannot guarantee it.

14.3 Third-party services and links.

• The Service uses, or links to, third-party services such as Stripe (payments), maps and navigation, calendars, and app stores.
• When you use them, the third party's own terms and privacy policy apply. We are not responsible for their content, availability or practices.
• Our Privacy Policy lists the service providers that process your personal information.

15. Deleting your account, termination and survival

15.1 If you delete your account. You can delete your account at any time on the website or in the app. If your account has been closed, see Section 10.5. When you delete your account:

• (a) All your upcoming bookings are cancelled, and refunds follow Section 6.3.
• (b) If you are subscribed, we will also cancel auto-renewal and you will not be charged again. We will refund the unused part of the current period pro rata, based on the amount you actually paid for that period.
• (c) Deletion cannot be undone.

15.2 If we close your account. We may suspend or close your account under Section 10 if:

• you no longer meet the requirements in Section 3;
• you break this Agreement; or
• we reasonably believe that continuing to serve you would create legal, safety or reputational risk for others or for DianDian.

15.3 If we change or stop the Service.

• We may improve the Service and change the website's and app's features, design and how they work. Such changes are not by themselves changes to this Agreement (see Section 18.10). Changes to this Agreement follow Section 16; changes to the subscription's price and what it includes follow Section 5.8.
• We may pause or stop part or all of the Service. We will let you know as early as we can.
• If we stop the whole Service, we will refund fees you have paid for events that have not happened yet. If you are subscribed, we will stop charging you and refund the unused part of the current period pro rata, based on the amount you actually paid for that period.
• If we stop running events in a city, we will refund fees you have paid for events in that city that have not happened yet. If you are subscribed and want to end your subscription as a result, email us: we will stop charging you and refund the unused part of the current period pro rata, based on the amount you actually paid for that period.

15.4 Records we keep. After you delete your account, we keep some records for the periods set out in our Privacy Policy, to deal with disputes, legal claims and safety issues. Examples:

• records of the versions of these terms you accepted, and of your outdoor risk acknowledgments;
• booking and transaction records; and
• report and account closure records.

15.5 Survival. The following continue to apply after this Agreement ends or you delete your account:

• Sections 6.11, 7, 8.6, 9.3, 10.5, 11.5, 12.2, 12.3, 13, 14, 15.4, 15.5, 17 and 18;
• any other provision that by its nature should continue; and
• any payment obligations that arose before termination.

16. Changes to these terms and accepting them again

16.1 How changes take effect for you. Changes that only add to your rights, only reduce your obligations, or do not affect your rights or obligations follow Section 16.4. We do not make any other change on our own, including any change that reduces your rights or increases your obligations: such a change takes effect for you only once you accept it under Section 16.3. Our Privacy Policy is not part of this Agreement; changes to it follow section 18 of the Privacy Policy.

16.2 No retroactive effect. For bookings made before a change takes effect for you, fees, rescheduling, cancellation and refunds stay under the version that applied when you made them; if the changed rules on rescheduling, cancellation and refunds are more favourable to you, the changed rules apply. A subscription period that has already started keeps its price and what it includes. Which version of Section 7 applies is governed by Sections 7.2 and 7.14.

16.3 Notice and accepting again.

• For a change you need to accept, we will tell you on the website and in the app, with the full text of the changed provisions and a clear explanation. If you are subscribed, we will also set out your current plan, the amount charged each period, the billing period and your payment method.
• If the change increases your obligations or reduces ours, the explanation will also tell you that you can cancel your subscription at any time without any charge or penalty.
• We will ask you on the website and in the app to read and tick to accept the new version. The new version takes effect for you only once you accept it. We will not treat continued use as acceptance of a change.
• Every version has its own fixed link, where you can view, save and print it at any time. Once you accept, we will also email the new version to the address on your account.

• You do not have to accept. If you do not:

  • you will not be able to make new bookings, join a waitlist or start a subscription;
  • bookings already made stay under the version that applied when you made them, and you can still cancel them or switch dates; and
  • if you are subscribed, you can cancel your subscription and we will refund the unused part of the current period pro rata, based on the amount you actually paid for that period.

16.4 Changes that do not need your acceptance. The following changes do not need your acceptance. We will update the date and version on this page, and the change applies to everyone from then on:

• (a) changes that only add to your rights or only reduce your obligations; and
• (b) changes that do not affect your rights or obligations, such as fixing typos, formatting, updating contact details, or updating wording to reflect changes to the features, design or names on the website and in the app (see Section 18.10).

16.5 Version archive. We keep a copy of every version. You can email us for the version you accepted.

17. Governing law and disputes

17.1 Governing law. This Agreement is governed by the laws of BC and the federal laws of Canada that apply there. Conflict-of-laws rules that would apply another jurisdiction's law do not apply.

17.2 You can contact us first. If there is a dispute, you can email us first. We will reply within 30 days and try to resolve it with you. This step is not a precondition to going to court or to the CRT, and it does not affect any limitation period.

17.3 Courts and the CRT. The courts of BC have jurisdiction over disputes. Disputes within the jurisdiction of BC's Civil Resolution Tribunal (CRT) may be brought there.

17.4 Consumer rights. Nothing in this Agreement limits any right you have under consumer protection law that cannot be waived by contract. You can also make a complaint to Consumer Protection BC.

17.5 Ontario consumers. If you are a consumer in Ontario, the following applies despite anything else in this Section 17 or elsewhere in this Agreement:

• (a) Nothing in this Agreement affects your rights and remedies under Ontario's Consumer Protection Act, 2002, and the choice of law in Section 17.1 does not exclude that Act.
• (b) You may bring proceedings in the courts of Ontario.
• (c) Section 7, including the limit of liability in Section 7.10, and Section 14.1 apply to the extent permitted by applicable law.
• (d) You may also make a complaint to Consumer Protection Ontario.

18. General

18.1 Entire agreement and order of priority.

• This Agreement (see Section 1.2) is the entire agreement between you and us about the Service. It replaces any earlier oral or written arrangement.
• For a particular event's time, fee, eligibility conditions and deadlines, what we state for that event on the website and in the app prevails (the refund cut-off that applies to your booking is set out in Section 6.2). For a subscription's plan, price, billing period and discount terms, what the website, app and payment page showed when you subscribed prevails (changes during your subscription follow Section 5.8). For everything else, these terms prevail.
• Nothing narrows the scope of Section 7 unless we expressly agree to it in writing.

18.2 Severability. If any provision or part of this Agreement is found invalid, unenforceable or unlawful, it will be enforced to the fullest extent permitted by law. If it cannot be enforced at all, it will be treated as removed. The rest of this Agreement remains in full force.

18.3 No waiver. If we do not exercise a right, or delay exercising it, we have not waived it.

18.4 Assignment.

• We may transfer all or part of our rights and obligations under this Agreement to an entity that takes over the DianDian business, such as a company set up by DianDian. We will let you know if we do. This Agreement, including Section 7, then binds that entity and benefits it. If the business is transferred, we will ask you to accept the Agreement with the new operator before your next booking.
• You cannot transfer your rights or obligations under this Agreement without our written consent.

18.5 Events beyond our control. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, such as:

• extreme weather, wildfires, earthquakes and floods;
• pandemics and public health orders;
• government action;
• Venue closures;
• power, internet or third-party service outages; and
• strikes and civil unrest.

If an event cannot go ahead for one of these reasons, we will cancel it and give you a refund under Section 6.9.

18.6 Relationship. Nothing in this Agreement creates a partnership, joint venture, employment or agency relationship between you and us. Participants, Venues and Activity Partners are not DianDian's employees or agents.

18.7 Rights of other Releasees. DianDian accepts the protections in Section 7 for the other Releasees also as their agent and trustee, and they may rely on and enforce Section 7. In other words, Section 7 protects everyone listed in Section 7.1. Apart from Sections 7 and 19, this Agreement does not create rights for any third party.

18.8 Notices. Our notices to you are delivered when sent to the email address on your account. Where the law requires proof that you received a notice, we will also ask you to confirm it on the website or in the app. Please send notices to us at the email address in Section 20.

18.9 Language. The official versions of this Agreement are in Simplified Chinese, Traditional Chinese and English, and the three versions have the same meaning. Korean and Japanese translations are also provided for reference only; if a translation differs from the English version, the English version prevails. Your agreement with us is governed by the version in the language you used when you accepted it; if you accepted it in Korean or Japanese, the English version governs. We keep a record of that language (see Section 1.4).

18.10 Interpretation. Headings are for convenience only and do not affect interpretation. "Including" means "including without limitation". Names of pages, buttons, menus and features in this Agreement are used for convenience only. Changes to the features, design or names on the website and in the app are not by themselves changes to this Agreement, and do not reduce your rights under it.

19. Additional terms for app store downloads

If you download the DianDian app from the Apple App Store, the following terms also apply:

• (a) This Agreement is between you and DianDian only, not with Apple Inc. ("Apple"). DianDian, not Apple, is responsible for the app and its content.
• (b) You may use the app only on Apple-branded devices that you own or control, as permitted by the Usage Rules in the App Store terms.
• (c) Apple has no obligation to provide any maintenance or support services for the app.
• (d) If the app fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you, if any. To the fullest extent permitted by law, Apple has no other warranty obligation for the app.
• (e) DianDian, not Apple, is responsible for any claims relating to the app, to the extent set out in this Agreement. That includes product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
• (f) If a third party claims that the app, or your use of it, infringes their intellectual property rights, DianDian, not Apple, is responsible for the investigation, defence, settlement and discharge of that claim.
• (g) You represent that you are not located in a country subject to a U.S. government embargo, or designated by the U.S. government as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.
• (h) You must comply with applicable third-party terms when using the app, such as your mobile data service agreement.
• (i) Apple and its subsidiaries are third-party beneficiaries of this Agreement. Once you accept it, Apple has the right to enforce it against you as a third-party beneficiary.

If you download the app from Google Play, Google Play's terms apply. Between you and DianDian, this Agreement prevails over any inconsistency with Google Play's terms.

20. Contact us

• For questions about this Agreement, notices, appeals and refund requests, email diandian.event@gmail.com.
• Mailing address: 422 Richards Street, Unit 170, Vancouver, BC V6B 2Z4
• Phone: +1 416-829-6597
• Operator: DianDian (a sole proprietorship registered in British Columbia, registration no. FM1118813)
• For questions about your personal information, contact our Privacy Officer as set out in our Privacy Policy.