Community Guidelines

1. Respect and kindness

• Most people are meeting for the first time, so be patient with each other. Listen, give everyone a chance to talk, and do not dominate the conversation.
• Do not mock, belittle or humiliate anyone, including about their accent, language skills, appearance, job or income.
• Respect different views. Disagree if you like, but do not argue or attack.
• Be respectful to the venue and its staff, and follow the venue's rules.

2. Respect boundaries

• Assume anyone can say no at any time:

  • skip any question you would rather not answer;
  • say so if you do not want to swap contacts;
  • head home whenever you like.
• Do not press people about private matters, such as their income, immigration or visa status, relationships, family, religion, politics or health. If someone shares something personal, do not pass it on.
• No physical contact without consent. Ask before taking photos or suggesting plans after the event.
• If someone does not respond, stop.

3. Making friends, not finding a partner

• DianDian is for making new friends. It is not a service for finding a partner. The same goes for events for people who are single: you may talk about how you see relationships and getting along, but the aim is still to make friends.
• Do not treat an event as a one-on-one. Include everyone in your group, rather than focusing on one person.
• If someone does not return your interest, stop. Once someone says no, do not ask again and do not contact them again.
• Do not keep messaging, pursue anyone, or use gifts to put pressure on someone, during the event, in the chat or afterwards. Do not try to find out where someone lives or works.

4. Zero tolerance

If we confirm any of the following, we may close the account permanently and immediately, without warning, and report it to the police where appropriate:

• physical violence, sexual assault, or any sexual contact without consent;
• sexual harassment, including sexual comments, jokes or gestures, and sending explicit images or messages;
• tampering with someone's food or drink, or taking advantage of someone who clearly cannot make their own decisions, for example because they are intoxicated;
• threats, intimidation or stalking, including looking up or tracking down someone's home or workplace, or continuing to contact someone after they have said no;
• theft, robbery, or deliberately damaging someone's property;
• fraud or scams, including borrowing money without repaying it, asking for transfers, fake investments, romance scams, and impersonating a person or organization;
• sharing intimate images or videos of someone without their consent;
• hate speech, and threats or insults targeting any of the characteristics listed in section 5;
• any sexual exploitation of, or inappropriate conduct involving, a minor (see section 14);
• carrying a weapon, or using, distributing or selling illegal drugs;
• signing up again after an account has been closed, or attending an event using someone else's account.

5. No discrimination

• Do not discriminate against, exclude or mock anyone because of:

  • race, colour, ancestry, place of origin, ethnicity or nationality;
  • accent or language;
  • religion;
  • sex, sexual orientation, or gender identity or expression;
  • age, or marital or family status;
  • physical or mental disability;
  • appearance.
• Our community comes from many countries and regions, so respect each other's backgrounds.
• Some events have entry conditions, such as events for women or events for people who are single. The conditions are those stated before you book (see Section 3.5 of the Terms of Service). They are part of how those events are designed, and they do not change your duty to respect everyone who takes part.

6. No selling, no recruiting, no pyramid schemes

• Do not use events, the event chat or people you meet through DianDian to sell products or services. That includes insurance, loans, investments, cryptocurrency, real estate, immigration or international-study agencies, resale and social-commerce businesses.
• Do not recruit people into paid groups or courses, or into any pyramid scheme or multi-level marketing.
• Do not proselytize or recruit people into religious or political activities.
• Do not ask other participants to lend you money, send you payments or "invest together".
• Do not collect other participants' contact details for commercial purposes, or add them to marketing groups.
• Do not use DianDian events to organize your own paid events or recruit customers.

7. Swapping contact details

• Ask before asking for someone's contact details. If they say no or do not respond, do not ask again, and do not try to find them through other channels.
• Do not keep asking for contact details in the chat. Without the person's consent, do not pass their contact details on or add them to a group chat.
• When the event chat closes, its messages are deleted, except those relating to a report (see section 7 of our Privacy Policy). If you would both like to stay in touch, swap contacts before then.

8. Photos, recording and privacy

• Ask the people present before taking photos or video. If anyone else is in a shot, get their consent before you post it, and delete it if they ask. Photography and filming arranged by DianDian, and posting that content, are governed by Section 12 of the Terms of Service.
• No secret photos, no audio recording and no livestreaming.

• Do not post any of the following about the people in your group on Xiaohongshu, WeChat, Instagram or anywhere else:

  • their names, photos or contact details;
  • screenshots of the chat;
  • anything personal they told you.
• Follow the venue's rules on photography.
• You remain free to review DianDian's events and services, including online. This section protects other participants' privacy; it does not limit what you say about DianDian.

9. Drinking

• DianDian does not provide or sell alcohol. Some venues serve alcohol under their own licence. Whether you order any, and how much, is up to you, and you pay the venue directly.
• The legal drinking age in both British Columbia and Ontario is 19.

• Whether and how much to drink is everyone's own choice:

  • do not push drinks on anyone;
  • do not make anyone feel they are being rude by saying no;
  • no drinking games.

• Drink in moderation and take responsibility for your own state. If you are intoxicated, or your drinking affects others:

  • the venue may stop serving you or ask you to leave;
  • we may pause your future bookings, and that event's fee will not be refunded.
• Do not come to an event intoxicated or under the influence of drugs, especially an outdoor or physical event.
• Never drink and drive or cycle. Plan your way home in advance.
• If someone in your group is clearly intoxicated and needs help, ask the venue staff. If anyone is in danger, call 911.

10. Showing up, keeping your word, paying your share

• Your spot is being kept for you, and your group is expecting you. Please be on time. If you are running late, say so in the event chat.
• If you cannot make it, cancel or switch dates on the website or in the app as early as you can, so your spot can go to someone else. The rules on cancelling, switching dates, refunds and the waitlist are in Section 6 of the Terms of Service.
• If you repeatedly cancel or switch dates after the booking deadline, or repeatedly do not show up, we may pause your ability to book (Section 6.7 of the Terms of Service).

• Each spot belongs to one person:

  • do not bring anyone who has not booked;
  • do not pass your spot to someone else;
  • everyone who attends must book with their own account and accept our terms;
  • only people aged 19 or older can take part.
• Everyone pays the venue on the day for the food and drinks they order. If you order it, pay for it: do not walk out on the bill. If you are sharing costs, agree on it first and split it fairly.

11. Staying safe in person

• DianDian does not run background checks and does not verify the information participants give us. Use the same basic caution you would with anyone you have just met.
• Events usually take place in public places. If you meet up afterwards, choose a public place too, and tell a friend where you are going, who you are with and when you expect to be home. Meeting privately after an event is not a DianDian event (see Section 2.7 of the Terms of Service).
• Arrange your own way there and back. Do not get into a stranger's car, and do not let someone you have just met take you to your door. DianDian does not arrange rides or carpools.
• Do not give your home address, ID, banking details or passwords to people you have just met. Do not lend money or send payments to them.
• DianDian only takes payment through its own website and app. If anyone asks you to pay them privately in DianDian's name, or to pay somewhere else to book, do not pay, and let us know.
• Keep an eye on your drink and belongings. Do not finish a drink you have left unattended.
• If you feel uncomfortable, you can leave at any time, without giving a reason.
• In an emergency, call 911 first, then contact us.

12. Outdoor and physical events: safety requirements

DianDian may organize outdoor and physical events (see Section 7.4.1 of the Terms of Service), such as walks and easy runs in public places. Even when everyone is careful, these activities can cause serious injury or death. These requirements form part of our Terms of Service, and you must follow them when you take part. You must also follow any safety instructions stated for that event (see Section 1.2 of the Terms of Service). Before you book, read that event's page and its risk information. The full risk information is in Section 7.4 of the Terms of Service.

• Go at your own pace. These are relaxed social activities, not training sessions or races. Pace and distance are approximate. Set your own pace, and slow down, stop or leave whenever you need to.
• Check your own fitness before you take part. See a doctor first if you have a heart condition, high blood pressure, asthma or diabetes, are pregnant, have recently been injured or had surgery, or are not sure whether exercise is right for you. The PAR-Q+ questionnaire, widely used in Canada, can help. We do not collect details of your medical conditions or review your fitness (see section 3.8 of our Privacy Policy).
• Stop if you feel unwell. If you have chest pain or tightness, dizziness, trouble breathing or feel unwell in any other way, stop right away and tell someone nearby. If it is serious, call 911.

• Wear and bring the right things:

  • suitable shoes and clothing;
  • water, sun protection and rain gear;
  • bright or reflective clothing when light is low;
  • a charged phone, any medication you may need, and ID or an emergency contact.
• Check the weather and air quality before you leave, for example the Air Quality Health Index (AQHI), especially in wildfire season. We may change or cancel an event because of weather or air quality (see Sections 6.8–6.10 of the Terms of Service). If you think it is unsafe, do not start; if you have already started, leave right away.

• Follow traffic laws and park rules:

  • use sidewalks, and cross with the signals;
  • keep right on shared paths and watch for cyclists;
  • keep at least one ear free of earbuds.
• Stay with the group where you can. If you leave early, tell the others in your group. Anything after you leave is not part of the event.

• Watch your surroundings:

  • wet or uneven ground, leaves, roots and steps;
  • wildlife such as coyotes (keep your distance and never feed them);
  • dogs.
• Do not take part after drinking or after taking anything that affects your judgment.
• DianDian does not send anyone to the event: no leader, coach, first aider or security, and no first-aid kit or defibrillator (AED). The route is a suggestion. DianDian does not own or manage parks or other public spaces.
• At special events such as craft workshops, follow the safety instructions of the venue and Activity Partners (for example, the studio and instructor), and use tools properly.

13. Event chat

• The event chat is for practical messages about the event, such as meeting up, running late or finding where everyone is sitting.

• Everything in these guidelines applies in the chat. Do not use it to:

  • harass anyone;
  • post explicit, violent or discriminatory content, or content that encourages self-harm or suicide;
  • post ads, sales pitches or suspicious links;
  • spam.
• Do not share screenshots of other people's messages, except to report something to us or the police.
• Do not post anyone else's contact details or private information in the chat.
• We may use automatic filtering and other means to stop inappropriate messages. A message that gets through is not necessarily allowed under these guidelines.
• When the chat opens and closes, and how its messages are kept and deleted, are set out in section 7 of our Privacy Policy.
• The chat is not a way to get help. In an emergency, call 911.

14. Minors and child safety

• Only people aged 19 or older can sign up or attend. Do not bring a minor to an event.
• We have zero tolerance for child sexual abuse and exploitation in any form. If we find such content or conduct, we will close the account immediately and report it to the police and to Cybertip.ca (the Canadian Centre for Child Protection), as the law requires.
• If you come across anything like this, report it directly to the police or Cybertip.ca, and let us know.

15. Reporting and blocking

• How to report:

  • report it on the website or in the app, saying who was involved and what happened;
  • or email diandian.event@gmail.com;
  • you can also report things that happened after an event, or harassment off DianDian.
• Blocking: you can block other participants, for example when you report them. What blocking does, and how to undo it, are set out in Section 10.2 of the Terms of Service.

• What we do:

  • a person will review your report as soon as reasonably possible. Where needed, we may contact the people involved, and review and preserve the relevant records;
  • we will not tell the person reported who made the report, unless the law requires it or it is necessary to protect someone's safety;
  • we will not necessarily tell you the outcome.
• No guaranteed outcome. Reporting and blocking are tools that help us keep events safe. We do not guarantee any particular outcome or timeframe, or that someone you have blocked or reported will not be at the same venue, at the same time, or anywhere else. We have no obligation to mediate disputes between participants.
• Emergencies: if anyone is in danger, call 911 first. DianDian is not an emergency service.
• Not getting along, or disagreeing, is not in itself a breach of these guidelines.
• False or malicious reports are themselves a breach of these guidelines.

16. Enforcement

• We decide what to do based on how serious the breach is, whether it has happened before, its effect on others and the evidence we have. We may do any one or more of the following:

  • remind or warn you;
  • remove content that breaches these guidelines;
  • cancel your bookings;
  • pause your ability to book;
  • suspend or permanently close your account;
  • record a block so that the people involved are not placed in the same group again;
  • refer suspected crimes to the police.
• For the zero-tolerance conduct in section 4, we may close an account permanently without warning.
• While we investigate, we may suspend an account or cancel bookings to protect others. If we cancel a booking while we investigate and do not confirm a breach, we will give you a full refund.
• If a booking is cancelled, or an account suspended or closed, because of a breach, fees already paid are not refunded. If you have a subscription, we will cancel its auto-renewal: the current period is not refunded, and you will not be charged again. This applies except where the law requires otherwise.
• While an account is suspended or closed, you cannot sign in or book, or sign up again with the same email or a new account. The other consequences are set out in Section 10.5 of the Terms of Service. We keep the relevant records as described in section 13.4 of our Privacy Policy.

• Notice and appeals:

  • if we pause your ability to book, suspend or close your account, or cancel a booking because of a breach, we will email you the reason and how to appeal;
  • you may appeal within 7 days of receiving our notice, by emailing diandian.event@gmail.com with your reasons and any supporting information;
  • a person will review the decision again and reply, and that review is our final decision;
  • this does not affect any other rights you have under the law.
• A breach may also break the law. We cooperate with investigations by the police and other authorities.

17. Updates

• We update these guidelines as our community grows. Each version has a version number, and every version is kept at its own fixed link.
• Changes to these guidelines follow Section 16 of the Terms of Service. If an urgent safety issue comes up, we will first take the steps we need under Sections 5.4 and 10.4 of the Terms of Service (for example, cancelling bookings with a refund) and start the change process under Section 16 of the Terms of Service at the same time.
• The official versions of these guidelines are in Simplified Chinese, Traditional Chinese and English, and the three versions have the same meaning. Korean and Japanese translations are also provided for reference only; if a translation differs from the English version, the English version prevails. The version in the language you used when you accepted them is the one that applies to you; if you accepted them in Korean or Japanese, the English version applies.

18. Contact

Questions about these guidelines? Email diandian.event@gmail.com.